“Communication plays an essential role in management and the workplace,” says Professor Berkos, who teaches a variety of communication courses. “From a company’s mission statement down to the hiring process, communication is critical to good leadership.”
Her research and teaching focus on what is known in the field as the “dark side” of communication – negative interpersonal interactions that include workplace gossip, teacher misbehaviors such as profanity or disorganization, and “imagined interactions” – daydreams like telling off your boss.
These “imagined interactions” can serve a positive, productive purpose.
“The best communicators are proactive and they practice,” Berkos said. “Imagined interactions can help them gain perspective or rehearse important messages. Sometimes these imagined interactions are just for catharsis, but they can also help difficult conversations go more smoothly.”
Inside Bryant, and nationally, Berkos is also known as a scholar of teaching.
She serves on a National Communication Association committee that is defining what writing, reasoning, and other communications skills students should possess when they complete an associate, bachelor, or master’s degree in the field. This faculty-driven process is known as “tuning” and is being used at two- and four-year colleges and universities across the country, as well as in Europe and Latin America.
Berkos came to Bryant in 2002 and hasn’t looked back: “The people are respectful to each other and they care about students. The culture is warm and supportive.”
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